Terms and Conditions

Booking Policy

We appreciate that every cat owner needs to be confident that their pets will be well cared for in their absence and fully encourage prospective clients to visit our premises before making a booking. This provides an opportunity for the client to inspect the accommodation and familiarise themselves with our terms and conditions. It also gives us a chance to discuss any individual needs that may be requested. Please ensure that your cat is delivered and collected in a carrier fit for purpose.

All cattery bookings are subject to availability.

Tariffs for 2021

1 Cat£17 per day
2 Cats£25 per day (sharing: £12.50 per cat per day)
3 Cats£33 per day (sharing: £11 per cat per day)
4 Cats£40 per day (sharing: £10 per cat per day)

Charges are calculated daily, starting with the day of arrival and include the day of departure. Fees normally include food from our stock menu (non-prescription diets), heating and veterinary insurance.

You also have our assurance that your cat will receive plenty of care, love, and attention throughout their stay.

Please note that for bookings less than a 21 day duration a non refundable deposit of £30.00 is required before bookings can be confirmed. For stays longer than 21 days a non refundable deposit of 25% of the booking value is required before bookings can be confirmed. 

Minimum Stay Periods

Our minimum stay / charge throughout the year is 3 days, lesser stay periods will incur the minimum charge of 3 days.

Payment methods

For bookings made or bookings to be confirmed – less than seven days prior to arrival, payment in full will be required. Please note this payment will be non refundable on cancellation. Full payment is required on the date of arrival.

We accept:

  • Cash
  • Direct Bank Transfer

Please note: we do not accept cheques for payment.

Deposit

In order to confirm a booking, a deposit of £30.00 (for stays less than 21 days) or 25% of the booking value for stays longer than 21 days is required within 7 days of making a booking. If this is not received, the booking may be cancelled. The deposit is non-refundable.

Deposits Covid 19 update, Jan 2021: Due to the ongoing Coronavirus Health Emergency, we have temporarily relaxed our Booking Policy in relation to transferring deposits to another booking. Normally this can’t be done, however should you need to cancel a booking due to Covid 19 restrictions, we can transfer the deposit to any future booking made before 31 December 2022.

All deposits are non-refundable.

Cancellation Policy

Cancellations made on or within 14 days prior to arrival will be charged 50% of the total outstanding amount.

Cancellations made on or within 7 days prior to arrival will be charged 100% of the total outstanding amount.

If you make a change to a booking on or within 14 days prior to arrival and the number of days is less than originally booked or the cash amount is less than originally booked, we reserve the right to charge the full outstanding amount.

In the event of a cat being removed before the end of the period booked, we reserve the right to charge for the full period booked.

Opening Hours

Drop off and pick up is strictly by appointment only.  Drop off time must be booked at time of booking and pick up time must be booked at time of drop off. 

Monday8:30-10:3016:30-18:30*
Tuesday8:30-10:3016:30-18:30*
Wednesday8:30-10:3016:30-18:30*
Thursday8:30-10:3016:30-18:30*
Friday8:30-10:3016:30-18:30*
Saturday9:00-11:0016:00-18:00*
Sunday9:00-11:00

*Departing cats: We must have the cat room vacated by latest 12pm on the day of departure. An out-of-hours charge of £40.00 may be payable if these times are not adhered to due to room deep cleaning being out of normal daily schedule.

Public Holidays

Please note that on the following public holidays we are normally closed for the receiving and collection of pets:

  • January – 1st
  • December – 24th, 25th, 26th & 31st
  • Easter Sunday

Arrival & Departure Times

At time of booking, we will request that you provide us with arrival and departure times. We would appreciate it if you could inform us in advance if these arrangements need to be changed. Departing cats must have the cat room vacated by 12pm on the day of departure. An out-of-hours charge of £40.00 may be payable (see terms below).

Early Check-in / Late Check-out

If you would like to drop off or pick up your pet outside our normal working hours listed above, we are often able to provide an out of hours service by arrangement. There is a £20 charge for this and must be booked in advance. Please discuss with us if you wish to use this service.

Collection / Delivery Service

Delivering and collecting your cat may be a problem for you if you do not have transport or if you have a busy schedule. We can collect and deliver your cat using our secure pet transport service, which could save you valuable time. The comfort and safety of your pet is our priority at all times.

The weekday Collection / Delivery times are normally within the time windows of: 11am – 1pm or 3pm-4pm. Please discuss your requirements at your earliest opportunity. Collection & delivery service is NOT available on Sundays and strictly subject to availability at all other times.

Minimum charge is £30 for up to a 10 mile round trip. A further £1.50 is charged for every additional mile after this minimum charge.

If Collection and/or delivery is required outwith our normal opening hours, noted above, the out of hours charge may be applied.

Should you have any collection or delivery time preferences, please let us know at time of booking.

Visitors

We respectfully request that all visitors to The Cat’s Whiskers Cattery refrain from stroking or petting any of the resident animals. This request is in place to protect our residents from potential external infection and to protect our visitors from injury.

Prospective new clients – visiting strictly by appointment only and no more than two visitors please. 

Vaccination Requirements

All cats accepted into The Cat’s Whiskers Cattery must show a valid up to date vaccination certificate against Feline Influenza and Feline Enteritis at each visit, a copy of which will be taken by us on arrival and kept on file. We also recommend that cats are vaccinated against Feline Leukaemia Virus. Primary vaccination must not have been administered any less than 14 days prior to boarding in order to protect our other residents from possible infection. There will be no exceptions to this rule. Please note that only vaccinated kittens can be accepted.

Fleas & Worms

Fleas
We request that all cats that come to The Cat’s Whiskers Cattery are treated against flea infestation BEFORE arrival for their stay. Fleas spread rapidly among a cat population and can be easily detected by combing the cat and by small black deposits on their bedding.

All cats will be inspected on arrival. The management reserve the right to apply flea treatment to any resident cat found to have flea infestation on arrival or if the flea treatments are not up to date. The cost of treatment will be charged to the owner.

Please note that flea collars are not considered adequate protection.

Flea Treatment (Frontline) charge is £20 per dose.

Worms
We request that all cats that come to The Cat’s Whiskers Cattery are treated against worm infestation BEFORE arrival for their stay.

The management reserve the right to apply worm treatment to any resident cat found to have worm infestation during their stay or if the worming treatments are not up to date.

The cost of treatment will be charged to the owner. Worming Treatment (Drontal) is £20 charge per dose.

Male Cats

Any male cat over the age of nine months who is not neutered cannot be accepted for boarding, as they could present an infection hazard to other resident cats.

Food

Meals are served at 08:00 and 16:00. Food will be left available for cats at all times unless the owner requests otherwise. Please discuss any particular requirements at the time of booking. We provide a wide variety of dry and wet food but cannot hold supplies of every brand/ type. Please check with us before boarding that we have the foods preferred by your cat.

We regret that we are unable to provide any special prescription or breed specific diets, and these will have to be provided by the owner. We prefer all cats to remain on their usual diet during their stay to reduce stress or digestive upset.

Fresh water is available to all cats at all times.

Medication

We are happy to administer any medication, including injections, which have been prescribed by a vet, provided full and clear instructions are left by the owner/vet.

There will be an extra charge of £2.00 per day for the administration of medication.

An additional charge of £2.00 per day is required for diabetic cats.

Illness / Vet

No cat suffering from, or suspected to be suffering from, an infectious or contagious disease will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential in order to protect and safeguard the health of other resident cats.

Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival. There will be an extra charge for transportation to the vet of £30 per visit, PLUS the transportation fees noted above under “Collection & Delivery Service”.

Insurance

The Cat’s Whiskers Cattery is fully insured. Our current provider is Cliverton Insurance which is underwritten by AVIVA.

Full details of cover are available on request.

Disclaimer

Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 14 days of the stated departure date and no communication received either from the owner or their emergency contact during this period, we reserve the right to re-home the cat.

Last updated 25th November 2021.

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